Privacy Policy

1. Information We Collect

When you submit an enquiry through our website, we collect the following personal information that you voluntarily provide:

• Your name

• Your email address

• Your property location

• The services you are interested in

We may also collect basic technical information when you visit our website, such as your IP address and browser type, through standard web server logs.

2. Why We Collect Your Information

We collect and use your personal information for the following purposes to:

• Respond to your enquiry about our property stewardship services

• Communicate with you about a potential or existing working relationship

• Maintain records of our business correspondence

• Comply with any legal obligations we are subject to

We process your personal data on the lawful basis of legitimate interests - specifically our legitimate interest in responding to enquiries and managing our business, and where necessary with your consent.

3. Sharing & Disclosure

We do not sell your personal data to any third party.

We may share your information with the following categories of third parties where necessary to operate our business:

• Email and communication service providers who process emails on our behalf

• Property management and booking software providers used to manage our portfolio

• Professional advisors including accountants and legal advisors, where required

All third parties we work with are required to handle your personal data in accordance with UK GDPR and applicable data protection law.

We may also disclose data if required by law or to protect the rights and safety of Wold & Co or others.

4. Data Retention

If your enquiry does not result in a working relationship, we will retain your contact details for no longer than 12 months from the data of your enquiry, after which they will be securely deleted.

If your enquiry lead to a working relationship, we will retain your personal information for the duration of that relationship and for seven years thereafter, in accordance with UK tax and legal record-keeping requirements.

You may request deletion of your data at any time.

5. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• The right to access — you can request a copy of the personal data we hold about you.

• The right to rectification — you can ask us to correct any inaccurate or incomplete information we hold about you.

• The right to erasure — you can ask us to delete your personal data in certain circumstances.

• The right to restrict processing — you can ask us to limit how we use your personal data in certain circumstances.

• The right to data portability — you can ask us to provide your personal data in a structured, commonly used format.

• The right to object — you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis.

• The right to withdraw consent — where we process your data on the basis of consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@woldandco.com. We will respond to your request within one calendar month.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

6. Data Security and Where Your Data Is Stored

We use industry-standard encryption, secure servers, and regular monitoring to protect your data from unauthorized access, alteration, or disclosure.

Your personal data is stored and processed within the United Kingdom and the European Economic Area. Where data is transferred outside of these areas, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

7. Cookies

Our website may use essential cookies necessary for the site to function correctly. We do not use cookies for advertising or tracking purposes without your consent.

If we use any non-essential cookies, we will ask for your consent before placing them on your device. You can manage your cookie preferences at any time through your browser settings.

8. Third Party Links

Our website may contain links to third party websites including Plum Guide and Instagram. This privacy policy applies only to the Wold & Co website. We are not responsible for the privacy practices of any third party sites and encourage you to read their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will always show when the policy was last updated. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise any of your rights, please contact:

Luca Loscalzo Wold & Co hello@woldandco.com